Business Analyst

We're looking for a Business Analyst to join us and help take Loaf's business processes to the next level. You'll take a leading role in reviewing our existing processes, identifying inefficiencies whether it's in our internal communications or systems, and helping to design the solutions to make us the best we can be. You'll be heavily involved in managing operational and technology projects across the business in our efforts to standardise systems and processes while delivering growth opportunities.

We are at a pivotal point in our growth journey, and it is the first time that Loaf is investing internally in a dedicated Business Analyst role. Therefore, there is a lot of value to add.


  • Identify and define the root causes of problems that prevent us from delivering an A* experience to every single customer
  • Evaluate the impact of these sub-optimal processes to determine whether there is value in fixing it and the extent to which it should prioritised
  • Take ownership of sub-optimal processes and champion solutions with the leadership team to ensure these processes support our goal of making customers go "cor!"
  • Work closely with our E-commerce & Technology Strategist to turn these sub-optimal processes into actionable project requests, and to collaboratively work with our 3rd party agency to scope out, define and deliver the projects
  • Work closely with our E-commerce & Technology Strategist and business area leaders to develop a technology roadmap to ensure we grow the business sustainably and efficiently
  • Develop internal reporting to monitor operational system performance


  • In-depth experience of working with Microsoft Navision or another enterprise-level ERP system
  • Experience of working in an e-commerce environment and working on projects that involve complex integrations between systems
  • Excellent organisational, time and project management skills (project management qualifications preferred but not essential)
  • Experience of working on cross-functional projects involving multiple stakeholders
  • Proactively identifies risks and develops solutions
  • Strong attention to detail
  • Ability to problem-solve with good decision-making skills; ability to "cut through the noise" and identify root causes and practical solutions
  • Commercially savvy
  • Proven ability to establish efficient processes and systems
  • Able to multi-task; flexibility and adaptability to changing workloads
  • Ability to work under pressure
  • Solid communication and interpersonal skills - works well with many types of people across multiple teams


  • Proactive, 'can do' attitude
  • Experience working in Retail companies is preferred but not essential
  • Calm and unflappable
  • Decisive
  • A willingness to muck-in
  • Conscientious and reliable
  • Confident
  • Curious
  • Ability to form and maintain relationships across all levels of the organisation
  • A resilient personality with the ability to adapt to change
  • An all-round good egg

If this is you, don't delay, contact us today!

In return, you can expect a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.

If you think you fit the bill then apply now with a covering letter explaining why you think you are the perfect Loafer, plus a copy of your CV and portfolio so we can check you out properly.

Regrettably, only successful candidates will be contacted. If you have not heard from us within 2-3 weeks, then unfortunately on this occasion you have not been successful.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We'd love you to join us on our journey.