PT Team Leader - Bristol

At Loaf, we make laid-back furniture for people to really kick off their shoes and lead happier, more relaxed lives. We're champions of serious quality and good old-fashioned craftsmanship and are on the look out for talented people to join us on our journey. We are now looking for a wonderful part-time Team Leader to join our Bristol Shack to deliver 'knock-your-socks-off' customer service in line with the Loaf experience.

Key Responsibilities

Sales

  • To welcome and engage in conversation with every Shack visitor
  • Ensure tiptop product knowledge and understanding of the brand at all times in order to portray the Loaf culture and deliver expertise to our customers
  • Consistently provide helpful and informed service
  • Aid customers with their selections and provide honest opinions and styling advice when required
  • Process cash and card transactions
  • Assist customers with processing orders online
  • Uphold our Cor! Values and adhere to the Loaf Sales Policy

Shack

  • Implement and maintain the Loaf image to the highest standard by adhering to the Shack Retail Guidelines
  • Ensure visual presentation is upheld with the care you would give to your own home
  • Actively rotate stock with consideration of Loaf's most commercial products, to keep showroom fresh and exciting involving VM leads where necessary.
  • Undertake replenishment and management in an efficient and timely manner
  • Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
  • Maintain a safe and healthy work environment
  • Have an awareness of store and stock security requirements
  • Inform the relevant manager as and when any showroom or product maintenance is required

General

  • To have a passion for the Loaf brand and product
  • Work effectively within the team and alongside showroom managers
  • Ensure all feedback from customers is passed on in a constructive manner
  • Management Responsibilities:
  • Resolve tricky customer queries and concerns to ensure customer satisfaction, escalate to the Shack manager when necessary
  • Inspire and support the team to provide the best Loaf experience, to directly impact sales
  • Observe and mentor the team, to capably provide feedback for improvement and development
  • Working with the management team to ensure Shack targets and goals are achieved and budgets maintained
  • Deliver training and product updates clearly & effectively to the team, identify when training is necessary
  • Effectively delegating and overseeing Loaf daily tasks
  • In conjunction with the Manager maintain and set staff rotas
  • Opening & closing Shack premises and recording staff attendance, absence etc
  • Assuming responsibilities of the Shack Manager in their absence

Skills and Attributes

Essential

  • Proven previous experience within customer facing roles
  • Strong interpersonal skills with excellent communication and listening skills
  • The ability to work independently and show initiative
  • The ability to take responsibility and be accountable for your actions
  • Excellent attention to detail
  • Confidence and common sense
  • Excellent motivation and people management skills
  • Conscientious and diligent with focus on details and regard for the bigger picture
  • Organisational skills with the ability to be flexible to change
  • Demonstrate commercial awareness and passion for the Loaf brand
  • A great team player with the ability to promote and help build a positive work environment
  • Ability to support Management in communicating and realising shared vision for the Shack
  • Flexibility and availability to work at our Shack during our Monday to Sunday opening hours
  • Desirable
  • Previous sales experience, including working towards commercially set targets
  • An awareness of the market, Loaf's customer base and competitors
  • The ability to identify areas for improvement and convey these effectively and positively to the team
  • Proven experience leading others within a team

In return you can expect a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.

If you think you fit the bill then apply now with a covering letter explaining why you think you are the perfect Loafer plus a copy of your CV.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey