At Loaf, we make laid-back furniture for people to really kick off their shoes and lead happier, more relaxed lives. We're champions of serious quality and good old-fashioned craftsmanship and are on the look out for talented people to join us on our journey. We are now looking for a wonderful Team Leader to join our Notting Hill Shack to deliver 'knock-your-socks-off' customer service in line with the Loaf experience.

Key Responsibilities

Sales

• To welcome and engage in conversation with every Shack visitor
• Ensure tiptop product knowledge and understanding of the brand at all times in order to portray the Loaf culture and deliver expertise to our customers
• Consistently provide helpful and informed service
• Aid customers with their selections and provide honest opinions and styling advice when required
• Process cash and card transactions
• Assist customers with processing orders online
• Uphold our Cor! Values and adhere to the Loaf Sales Policy

Shack

• Implement and maintain the Loaf image to the highest standard by adhering to the Shack Retail Guidelines
• Ensure visual presentation is upheld with the care you would give to your own home
• Actively rotate stock with consideration of Loaf's most commercial products, to keep showroom fresh and exciting involving VM leads where necessary.
• Undertake replenishment and management in an efficient and timely manner
• Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
• Maintain a safe and healthy work environment
• Have an awareness of store and stock security requirements
• Inform the relevant manager as and when any showroom or product maintenance is required

General

• To have a passion for the Loaf brand and product
• Work effectively within the team and alongside showroom managers
• Ensure all feedback from customers is passed on in a constructive manner
• Management Responsibilities:
• Resolve tricky customer queries and concerns to ensure customer satisfaction, escalate to the Shack manager when necessary
• Inspire and support the team to provide the best Loaf experience, to directly impact sales
• Observe and mentor the team, to capably provide feedback for improvement and development
• Working with the management team to ensure Shack targets and goals are achieved and budgets maintained
• Deliver training and product updates clearly & effectively to the team, identify when training is necessary
• Effectively delegating and overseeing Loaf daily tasks
• In conjunction with the Manager maintain and set staff rotas
• Opening & closing Shack premises and recording staff attendance, absence etc
• Assuming responsibilities of the Shack Manager in their absence

Skills and Attributes

Essential

• Proven previous experience within customer facing roles
• Strong interpersonal skills with excellent communication and listening skills
• The ability to work independently and show initiative
• The ability to take responsibility and be accountable for your actions
• Excellent attention to detail
• Confidence and common sense
• Excellent motivation and people management skills
• Conscientious and diligent with focus on details and regard for the bigger picture
• Organisational skills with the ability to be flexible to change
• Demonstrate commercial awareness and passion for the Loaf brand
• A great team player with the ability to promote and help build a positive work environment
• Ability to support Management in communicating and realising shared vision for the Shack
• Flexibility and availability to work at our Shack during our Monday to Sunday opening hours

Desirable

• Previous sales experience, including working towards commercially set targets
• An awareness of the market, Loaf's customer base and competitors
• The ability to identify areas for improvement and convey these effectively and positively to the team
• Proven experience leading others within a team

In return you can expect a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey