At Loaf we make insanely comfy sofas, beds and other laid-back
wares that help people lead happier, more relaxed lives. It
therefore stands to reason that we need some fabulous, talented
Loafers to help us get this right. Training and is big part of what
we do at Loaf and we're looking for someone to step into our
current Training Manager's shoes whilst she off on mat leave. We're
looking for someone to help the Loaf management team assess
training needs and to deliver training across the business.
These are the sorts of things that are included:
Systems and Product Training
Delivery of Loaf (Nav) systems training in a systematic and
engaging way to ensure that all our customer facing staff are
confident using the technology.
Systems and procedure training for all new Loafers.
To be a Loaf (Nav) systems user expert and a key point of contact
for systems related queries.
Working with the Buying, Design and Marketing teams to design
and deliver regular product training for new product
Designing and updating product information sheets for the Cor!
Centre and the Shacks.
Looking at innovative and informative ways of delivering product
Giving all Cor! Centre and Engine Room staff a fabulous and
informative introduction to the business.
Updating the induction process to meet the changing needs of the
business (where appropriate).
Training design and Delivery
Working with senior managers to identify training needs for
Helping to develop and deliver engaging and Loafy training
solutions when a training need has been identified.
Designing and delivering our annual health and safety training
for all Loafers as well as ensuring that newbies get a
comprehensive H&S induction when they join the business.
Helping with ongoing compliance training and awareness.
Keeping accurate records of all training conducted.
Completion of the monthly training KPI.
Key Skills and Experience
A demonstrable track record of having delivered customer service
systems training in a retail and / or call centre
Previous experience of having worked with call centre systems and
Experience of having designed training material and designing
Preferably experience of having delivered training in a multi-site
retail environment (Furniture retail experience would be even
Preferably an in-depth understanding of MS Nav as well as the
ability to communicate how this is used in both the Cor! Centre and
Technically savvy and curious with an interest in looking at
technology solutions to training needs.
Strong written and verbal communication skills.
Training delivery and presentation skills.
Ability to work independently
Creative problem solver
Attention to detail
Strong IT skills and a good understanding of MS Office
Organisation and time management skills
Ability to multitask and prioritise
Ability to form and maintain relationships across the
Resilient with the ability to adapt to change.
If you have not heard from us within 2 weeks of applying, then
unfortunately, you have not been successful.