WHAT THE HECK IS 'FAIR DELIVERY'?
We could have offered FREE DELIVERY and hidden the cost by
hiking our prices,
but we felt that would be cheeky. So we just charge one price for the largest item in your order. No funny business!
HOW MUCH DO WE CHARGE FOR FAIR DELIVERY?
SMALL THINGS cost £6 to deliver (includes lamps, side tables, bed linen and other small squishy things)
MEDIUM THINGS cost £16 to deliver (includes coffee tables, footstools, mirrors and other mid-sized designs)
LARGE THINGS cost £30 to deliver (includes sofas, beds, mattresses, kitchen tables and other large handmade pieces). We'll send two chaps along to assemble all large items and take the packaging away - and we reckon that's pretty good value.
HOW SOON CAN WE DELIVER?
Delivery times for loafing wares that are in stock are as follows:
- Small things will arrive within 2-4 working days
- Medium things arrive in 3-5 working days (but we won't despatch until you have selected your delivery date)
- Large things will arrive within 12 working days or less (and it will be much quicker if you live in, or near, the big smoke)
If it's not in stock or the item is 'made to order' we'll provide a delivery estimate when you place your order.
WHEN DO WE DELIVER?
SMALL THINGS - Our courier DPD delivers Monday to Friday between 7.00am and 7.00pm. They will despatch your item as soon as it's available and send you a text on the day of delivery with an estimated 1 hour delivery window. This text offers you loads of options, so you can also choose to:
- Change the delivery day
- Deliver to a specific neighbour or safe place
- Collect from your nearest DPD Pickup Shop
- Upgrade to a Saturday delivery (for an additional charge)
MEDIUM THINGS - Our courier delivers Monday to Friday between 7.00am and 7.00pm. We'll get in touch by email to ask you to select a delivery day. And our courier will keep you in the loop on the big day by texting you up to 90 minutes before they arrive.
Small and Medium things may require
But don't worry, you don't need to be a DIY whizz. Please hang onto the packaging until you're sure your item is a keeper.
LARGE THINGS - Our partner Wincanton delivers Monday to Saturday between 7.00am and 7.00pm. They will contact you directly to book a delivery date before your stuff arrives at our warehouse.
Wincanton will be in touch again 48 hours before the big day with a 2-hour delivery window. Their two-person crews are specially trained on Loaf products and they will put together your bed, sofa or any other large item and take away the packaging. They won't unpack any small or medium things they've delivered and they'll ask you to hang onto the packaging from these goodies (because you may need it to send stuff back).
ORDERED MULTIPLE ITEMS?
All your lovely Loaf wares will be shipped together once
everything is ready to go.
So what happens if, for example, you order a bedside table and a lamp and your bedside table is in stock but your lamp isn't quite ready yet? Well, in this scenario they'll both be sent once the lamp arrives in our warehouse.
Can't wait? Not to worry. Give us a call on 020 3141 8300 and we will split your shipments for a small charge.
CAN YOU TAKE AWAY MY OLD SOFA, BED OR MATTRESS?
We'd be delighted to! For a fee of £50 we'll take away your old sofa, bed or mattress and give anything that is re-usable to the British Heart Foundation.
Please remember this is a 'like for like' service: our delivery chaps can only remove something the same size as what they've delivered. They can't take away a sofa if they're delivering a bed! And one other thing - if it's a bed we're picking up, please dismantle it before we swing by.
Please note: If you've ordered an Our Perfect single mattress or Spare Room single mattress we won't be able to take away your old one. That's because we deliver these 'medium' mattresses by courier to save you a few quid.
DO YOU DELIVER OUTSIDE OF MAINLAND UK?
We don't deliver outside of the UK mainland, so places like Northern Ireland and the Channel Islands are beyond the reach of our own delivery chaps. But good news! We can deliver to the UK depot of your chosen international shipping partner, who will take care of the rest for you. For more info, give us a bell on 020 3141 8300 or ping us an email.