Waffle

If you're not 100% happy, please follow these simple steps:

1. Ping us an email at sos@loaf.com quoting your sales order number or call 020 3141 8300 within 14 days of delivery.

2. We'll issue you with a sales return number and return address.

3. Pop it back to us in the post wrapped as securely as possible. We recommend a recorded mail service that's happy to handle packages of all sizes.

We'll refund you in full and if it's the full order you're returning we'll refund the original delivery charge too. Please note we do not cover the cost of posting back the item.

For hygiene reasons we cannot take back mattresses once their protective wrapping has been opened. So do make sure you have a bounce on it before you take its kit off!