FREE NO-QUIBBLE RETURNS

To save you time you can fill out our handy Returns and Exchanges form by clicking on the button below...

Returns & Exchanges

RETURNS FOR SMALL ITEMS

(Lamps, side tables, bed linen and other small squishy things)

If you're not 100% happy (we're pretty sure you will be) you can return your items within 14 days - with no questions asked and no hard feelings either! Simply:

  1. Give us a call on 020 3141 8300 or visit loaf.com/returnmystuff to request a return within 14 days of accepting your delivery.
  2. We will issue you with a (boring but important) Sales Return Number.
  3. Our carrier DPD will also email you with a return label to print out.
  4. Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.
  5. Remember to write your Sales Return Number on the outside of your parcel. This will help us to speed up your refund.
  6. Then stick the DPD return label on top of your package and take it to your nearest DPD Pickup Shop. With 2,500 locations to choose from you won't have to travel far.

Once you have returned your item we will refund you in full - including the original delivery costs if you are returning your full order. Easy!

RETURNS FOR MEDIUM ITEMS

(Coffee tables, footstools, mirrors and other middle-sized designs)

If you're not 100% happy (we're pretty sure you will be) you can return your items within 14 days - with no questions asked and no hard feelings either! Simply:

  1. Give us a call on 020 3141 8300 or visit loaf.com/returnmystuff to request a return within 14 days of accepting your delivery.
  2. We will issue you with a (boring but important) Sales Return Number.
  3. Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.
  4. Remember to write your Sales Return Number on the outside of your parcel. This will help us to speed up your refund.
  5. We'll arrange a collection from your address on a day that suits (Monday - Friday).

Once you have returned your item we will refund you in full - including the delivery costs if you are returning your full order. Easy!

RETURNS FOR LARGE ITEMS

(Sofas, beds, kitchen tables and other large handmade pieces)

If you're not 100% happy (we're pretty sure you will be) simply give us a call on 020 3141 8300 or visit loaf.com/returnmystuff within 14 days of accepting your delivery.
We'll arrange to collect your loafing wares and refund you in full - including the delivery costs if you are returning your full order. Easy!

RETURNS FOR MATTRESSES

We're giving you 100 nights to fully test out your Loaf mattress. There's no need to keep it in its protective rapping - sleeping on plastic isn't much fun!
To arrange a return or exchange, simply give us a call on 020 3141 8300 or visit loaf.com/returnmystuff within 100 nights of accepting your mattress delivery. We'll take care of the rest!