Returns

To save you time you can fill out our handy Returns and Exchanges form by clicking on the button below...

Returns & Exchanges

We offer hassle-free 14 day returns on all of our lovely items.

Returns for small items

(Lamps, side tables, bed linen and other small squishy things)

If you're not 100% happy, please follow these super-simple steps:

  1. Fill in the form above or call 020 3141 8300 within 14 days of delivery
  2. We'll wing over a sales return number and return address
  3. Pop your parcel back to us in the post wrapped as securely as possible. We recommend a recorded mail service that's happy to handle packages of all sizes.

We'll refund you in full! If it's the whole order you're returning we'll also refund the original delivery charge too. Please note we do not cover the cost of posting back the item.

Returns for medium items

(Coffee tables, footstools, mirrors and other middle-sized designs)

If you're not 100% happy, please follow these super-simple steps:

  1. Fill in the above form or call 020 3141 8300 within 14 days of delivery
  2. We'll wing over a sales return number and return address.
  3. Pop your parcel back to us in the post wrapped as securely as possible. We recommend a recorded mail service that's happy to handle packages of all sizes.

We'll refund you in full! If it's the whole order you're returning we'll also refund the original delivery charge too. Please note we do not cover the cost of posting back the item.

Returns for large items

(Sofas, beds, kitchen tables and other large handmade pieces)

If you are not 100% happy with your order we'll arrange collection and refund you in full - including any delivery contributions. Just make sure you give one of our Aftercare Team a call within 14 days of accepting your delivery on 020 3141 8300.

We're giving you 100 hundred nights to fully test out your Loaf mattress. There's no need to keep it in its protective wrapping - sleeping on plastic isn't much fun for everyone!

To arrange a return or exchange within the 100-night trial, simply give our Aftercare Team a call within 100 nights of it being delivered on 020 3141 8300 or email them at sos@loaf.com. We'll take care of the rest!