Frequently Answered Questions
No, we’ve done all the testing for you. We exist so that you no longer have to waste hours in the shops.
Because we don’t have expensive shops to run. You pay for our products, not the gloss.
Yes. For a fraction of the cost you’ll get a bed, sofa or mattress that would normally be £1500 to £4000 on the high street. And you won’t have lost time trawling the shops and then waiting 12 weeks for it to arrive.
Yes, if you live in or around London. Otherwise we ask for a small contribution. Please check your postcode below for pricing.
If you're only after smaller items like sheets or bedside tables we send these out around the UK via Parcel Force. We don't charge you anything for this. It's free!
Yes, we’ll install your bed, sofa or any large item and take away the wrapping for free. And for a small fee we’ll even take away your old bed/sofa for recycling. Just let us know when you order.
Just let us know within fourteen days of receiving it and we’ll collect it and give you all your money back (including any delivery and collection costs). We do ask though that you hand it back in pristine condition and with the protective mattress cover unopened. For smaller items like bedside tables, just send these back to us wrapped as securely as possible via a recorded mail service which can handle larger items.
For items that are in stock it's usually just a few days. For other items that are made to order we deliver within 10 days of it arriving on our warehouse (often less).
Our delivery chaps do deliver on some Saturdays in and around London only. If you're interested in this please mention to them when they book your delivery date with you.
We accept all major debit and credit cards except American Express.
Yes, very. Our system is run by Sage Pay and Thawte and is extremely secure.
Yes, it's very easy. Just give us a call on 0044 (0) 208 968 8843 or send us an email and we'll put you in contact with a good transport company. Once you order we will then take your items to them so they can deliver to you.
Because we’ve found that the vast majority of people find the same things comfortable and that a handmade mattress full of natural materials and individual pocket springs is the way to go. We do appreciate however that some people like a different firmness so we offer three tensions.
No, that’s a hassle. So we’ve designed one that doesn’t need to be flipped over. But you still need to give it a bit of TLC. Read more about this here.
Memory foam/latex/whatever you want to call it is churned out cheaply in the Far East and boasts spurious technology. Yes, it’s comfortable, but it’s also very hot as there is nothing natural or breathable about it. Believe us, we slept on one for six months just to see for ourselves! Like with most things, we think natural and handmade are best.
Yes, we have a nice big office/showroom at the foot of Notting Hill in London where we have all of our wares on display, which you’re more than welcome to jump around on.
Is it true that lots of companies sell weird bed sizes so that you have to buy their mattresses and linen too?
Yes, which we think is really annoying. We only sell standard UK sizes so you can mix and match things over time.
Yes, just click here and we'll pop one of our famous snug packs in the post for you.
Either online here, or call us on the number above. Or just send us your order and contact details by email here
Yes, we all have them at home!
Yes, we changed our name to Loaf in October 2012 as we thought it would be weird to continue calling ourselves The Sleep Room when we had started to sell things like sofas and kitchen tables as well as beds. Read the full story here.