Frequently Answered Questions
Shouldn’t I try out some beds or sofas in a shop before buying?
No, we’ve done all the testing for you. We exist so that you no longer have to waste hours in the shops.
Are you good value?
Yes. For a fraction of the cost you’ll get a bed, sofa or mattress that would normally be £1500 to £4000 on the high street. And you won’t have lost time trawling the shops and then waiting 12 weeks for it to arrive.
Is delivery for beds, sofas and mattresses free?
Yes, if you live in or around London. Otherwise we ask for a small contribution. Please check your postcode below for pricing.
What about delivering small & medium items on their own?
If you're only after small items like bed linen or lamps we send these out around the UK mainland via our parcel courier for £4.95 per shipment. Our courier for small parcels delivers Monday to Friday between 7am - 7pm. Our courier will text you on the day of delivery with an estimated delivery time.
Medium-sized items like chairs or rugs are sent via parcel courier for £15 per shipment. Our courier for medium parcels delivers Monday to Friday between 9am - 5pm.
Do you do more than just deliver?
Yes, we'll install your bed, sofa or any large item and take away the wrapping for free. And for a small fee we'll even take away your old bed/sofa for recycling. Just let us know when you order.
Please bear in mind that any small (e.g bedside tables) or medium (desks) size items delivered as part of a large delivery will not be assembled nor will the wrapping be taken away by our delivery chaps. This means, you can easily pop it back into the post should you change your mind.
Small and medium size items ordered on their own will be delivered by a courier.
What happens if I don’t like my bed, sofa or mattress?
Just let us know within fourteen days of receiving it and we'll collect it and give you all your money back (including any delivery costs). We do ask though that you hand it back in pristine condition and with the protective mattress cover unopened. For small and Medium items like bedside tables, desks etc. just send these back to us wrapped as securely as possible via a recorded mail service which can handle larger items.
How can I pay?
We accept all major debit and credit cards except American Express.
Are my bank details safe with you?
Yes, very. Our system is run by Sage Pay and Thawte and is extremely secure.
Can I order if I live abroad?
Yes, it's very easy. Just give us a call on 0044 (0) 208 968 8843 or send us an email and we'll put you in contact with a good transport company. Once you order we will then take your items to them so they can deliver to you.
How soon can you deliver?
For items that are in stock it's usually around a week's wait. For other items that are made to order we deliver within 10 days of it arriving in our warehouse (often less).
Do you deliver on Saturdays?
If you've ordered a large item, e.g sofa or bed, our delivery chaps can deliver on Saturdays. If you're interested in this please mention to them when they book your delivery date with you.
Our small and medium items are delivered by courier Monday to Friday only.
Do you have a showroom?
Is it true that lots of companies sell weird bed sizes so that you have to buy their mattresses and linen too?
Yes, which we think is really annoying. We only sell standard UK sizes so you can mix and match things over time.
Can I get a free swatch of fabric?
Yes, just click here and we'll pop one of our famous snug packs in the post for you.
How can I order?
Either online here, or call us on the number above. Or just send us your order and contact details by email here
And finally, are your beds and sofas really, really comfy?
Yes, we all have them at home!
Didn't you used to be called The Sleep Room?
Yes, we changed our name to Loaf in October 2012 as we thought it would be weird to continue calling ourselves The Sleep Room when we had started to sell things like sofas and kitchen tables as well as beds. Read the full story here.
What happens when my old sofa, bed or mattress is collected?
All items we take away that are re-usuable will be donated to our charity partner, the British Heart Foundation who are fighting cardiovascular disease through world-class research.
I WANT MY OWN FABRIC ON ONE OF YOUR SOFAS?
Not a problem, we can let you know how much fabric you will need. Also there are no added costs, it's just the price of the house fabric sofa or bed you want. You do have to pop your own fabric in the post to us, once this is with us our makers will get cracking and your lead time will begin. For more info have a read of our T&C's
DO YOU SCOTCHGUARD YOUR SOFAS?
We don't, because we don't like using chemicals and it changes the feel of your fab fabric. We offer a Guardsman furniture protection instead. This covers all sorts of accidents and mishaps that could happen with your sofa. Sadly general wear and tear isn't covered on this one. You can find all you need to know on our Guardsman information page.