Returns

We offer hassle-free 14 day returns on all of our lovely items.

Returns for small items

(Lamps, side tables, bed linen and other small squishy things)

If you're not 100% happy, please follow these super-simple steps:

1. Ping us an email at sos@loaf.com quoting your sales order number or call 0845 468 0698 within 14 days of delivery.

2. We'll wing over a sales return number and return address.

3. Pop your parcel back to us in the post wrapped as securely as possible. We recommend a recorded mail service that's happy to handle packages of all sizes.

We'll refund you in full (should we add a timescale here?)! If it's the whole order you're returning we'll also refund the original delivery charge too. Please note we do not cover the cost of posting back the item.

Returns for medium items

(Coffee tables, footstools, mirrors and other middle-sized designs)

If you're not 100% happy, please follow these super-simple steps:

1. Ping us an email at sos@loaf.com quoting your sales order number or call 0845 468 0698 within 14 days of delivery.

2. We'll wing over a sales return number and return address.

3. Pop your parcel back to us in the post wrapped as securely as possible. We recommend a recorded mail service that's happy to handle packages of all sizes.

We'll refund you in full (should we add a timescale here?)! If it's the whole order you're returning we'll also refund the original delivery charge too. Please note we do not cover the cost of posting back the item.

For hygiene reasons, we can't take back mattresses once their protective wrapping has been opened. So do make sure you have a bounce on it before you take its kit off!

Returns for large items

(Sofas, beds, kitchen tables and other large handmade pieces)

If you are not 100% happy with your order we'll arrange collection and refund you in full - including any delivery contributions. Just make sure you give one of our Chatterboxes a call within 14 days of accepting your delivery on 0845 468 0698.

For hygiene reasons, we can't take back mattresses once their protective wrapping has been opened. So do make sure you have a bounce on it before you take its kit off.