Roll Up, Roll Up - we are looking for customer-focused Sales Assistants to join our merry band of Loafers selling stonkingly nice furniture from our West London based Slowroom.
You will be responsible for assisting our customers, quiffing the beds and sofas to make sure the Shack is always kept immaculate; basically giving the most cracking service possible on the sales floor.
You will make shopping with us an absolute joy, helping customers find their perfect product and answering their questions with a level of charm, enthusiasm and attentiveness that is best described as...s*** hot.
You will be Responsible for the day to day running of the Flagship Shack. Driving optimal customer experience and therefore sales, ensuring the Shack team and merchandising reflect our brand at all times. To take responsibility of achieving highest possible standards and meeting KPI expectations set by the Retail Operations Manager.
Managing a team to demonstrate outstanding performance, through motivating, training and development. Creating and maintaining Loaf Shack Culture. Making Battersea Shack a training hub as well as pilot Shack for new products, procedures and processes. Ultimately, to ensure all Shack customers go Cor!
You will be responsible for the day to day running of the Aftersales teams. The ultimate aim of this role is to make sure that we have the right people, processes and culture in place within these teams so that they deliver a top-notch service that makes our customers go “cor!”.
Managing our “Live Wire” team, you’ll be responsible for delivering a top-notch experience from the point a customer places their order through to the moment they take delivery. Whether it be phone, email, live chat or via social media, your team will answer any questions our customers might have about the lead times on their order. They’ll action any order amends our customers might decide to make (like when they decide to go for that ridiculously comfy armchair after all!). And they’ll use their creative thinking and kick-ass problem-solving skills to find solutions for our customers so that we blow-their-socks-off even when things go wrong.
We're looking for someone who will champion our customers at all times while being a creative-thinker with an infectiously positive approach to work. You will be working within our Aftercare Team (also known as the Guru's as they're experts in all things post customer delivery!).
We’re looking for someone who will champion our customers at all times while being a creative-thinker with an infectiously positive approach to work. You will be working within the Live Orders Team (also known as the Live Wires as they’re experts in everything to do with live and moving orders and deliveries!).
We are on the hunt for some with amazing attention to detail who will work with various teams in the business to help manage the creation of new SKUs and process changes to existing SKUs, support NAV users, provide admin support to the Buying team and manage systems projects & maintenance.
The Loaf Buying team have an exciting opportunity for a Buyers Admin Assistant to join the team. If you have an interest in Furniture and the Loaf brand, along with a relevant degree or diploma, we would love to hear from you.
You will be providing vital administrative support for the Buying team, you will help to ensure that Loaf stays ahead of the competition. You will also be responsible for the smooth running of the critical path throughout the buying cycle. Our role involves working with UK and International suppliers as well as other departments within Loaf, so requires excellent organisation and communication skills.