Nice work if you can get it
We are always on the lookout for super-talented people to join our team of Loafers. Have a look below and get in touch if anything hits the spot. Or check out what we're about here!
Operations Director
Loaf’s Operations Director (OD) is responsible for operational activities at Loaf including our Customer Experience Teams, the Deliveries team and management of our 3PL logistic partner. The OD works with the senior leadership team to ensure that the overall goals and objectives of the business are translated into defined operational plans. The OD is also responsible for the customer journey, making sure it meets (preferably exceeds!) our goal of making our customers go “cor!” The OD has overall responsibility for the customer journey once an order is placed to delivery and aftercare. The OD represents the Operation Teams at the Ops Board, providing invaluable input from a customer perspective at a senior level.
- Location:
- Nuneaton
Shack Assistant
We’re looking for a customer focussed Shack Assistant to join us in Battersea. You’ll be helping our Shack team to wow our customers and make them go “Cor”!
- Department:
- Shacks / Battersea
- Location:
- Battersea
Shack Assistant
We’re looking for a customer focussed Shack Assistant to join us in Spitalfields. You’ll be helping our Shack team to wow our customers and make them go “Cor”!
- Department:
- Shacks / Spitalfields
- Location:
- Spitalfields
Shack Assistant
Scope We’re looking for a customer focussed Shack Assistant to join us in Wilmslow. You’ll be helping our Shack team to wow our customers and make them go “Cor”!
- Department:
- Shacks / Wilmslow
- Location:
- Wilmslow
Fabric Swatch Picking & Packing - Part-time FTC
We're on the mission to find bright, passionate people who will help us deliver a knock-out service to our customers and make them go “Cor!”. Working in our Chatterbox team, you'll be responsible for picking and packing fabric swatches quickly and accurately, meeting our customer expectation by ensuring all Swatch Snug Packs reach them within 2-3 working days, even sooner whenever possible! You'll have attention to detail and make a great first impression to our customers as a seamless part of their Loaf experience, ultimately helping them choose our lovely laid-back furniture. If this sounds like you then, please hit apply!
- Department:
- Customer Experience
- Location:
- Nuneaton, CV11 6RU
Aftersales Team Manager
Loaf have an exciting opportunity for a Team Manager to lead a team of savvy customer service people at our brand new Loaf Academy in Nuneaton! You will embody our service culture and be warm and friendly with a genuine desire to do what’s right and care for our customers. To provide expert knowledge and a ‘safe pair of hands’ for complex customer queries from across the business. To demonstrate excellent communication skills, both verbal and written, and handle all escalated complaints.
- Department:
- Customer Experience
- Location:
- Nuneaton, CV11 6RU
Chatterbox (aka Customer Experience Sales Assistant)
We’re on the mission to find bright, passionate people who will help us deliver a knock-out service to our customers and make them go “cor!”. Based in our new Loaf Academy in Nuneaton, you will be working in our Chatterbox team and be responsible for answering questions, providing advice, taking orders for our lovely laid-back furniture and other loafing supplies for the home. You’ll spend the time to really get to know our customer, so you can blow their socks off with your charm and helpfulness. You’ll be an A-star student of Loaf product, so you can answer any question a customer throws at you with passion and confidence. You’ll anticipate the customer’s next question before they’ve even asked it. And you’ll always be on the look-out for an opportunity to go the extra mile, so they experience a top-notch service like nothing they’ve ever felt before.
- Department:
- Customer Experience
- Location:
- Nuneaton, CV11 6RU
Sales Team Manager
Loaf have an exciting opportunity for a Customer Experience Manager to lead a team of savvy customer service people at our brand new Loaf Academy in Nuneaton! You will embody our service culture and be warm and friendly with a genuine desire to do what’s right and care for our customers. To provide expert knowledge and a ‘safe pair of hands’ for complex customer queries from across the business. To demonstrate excellent communication skills, both verbal and written, and handle all escalated complaints. You will be responsible for the day to day running of the Aftersales teams. The ultimate aim of this role is to make sure that we have the right people, processes, and culture in place within these teams so that they deliver a top-notch service that makes our customers go “cor!”.
- Department:
- Customer Experience
- Location:
- Nuneaton, CV11 6RU
Customer Experience Assistant - Aftersales
Loaf have an exciting opportunity for savvy customer service people to join our brand new Loaf Academy in Nuneaton! The ideal candidate will embody our service culture and be warm and friendly with a genuine desire to do what’s right, and care for our customers. You will provide an exemplary level of service whilst being a brand advocate and the all-important voice of our customers. You will have a proactive and can-do approach to getting the task at hand completed in a fast-paced environment.
- Department:
- Customer Experience
- Location:
- Nuneaton, CV11 6RU
Customer Experience Manager
Loaf have an exciting opportunity for a Customer Experience Manager to lead a team of savvy customer service people at our brand new Loaf Academy in Nuneaton! You will embody our service culture and be warm and friendly with a genuine desire to do what’s right and care for our customers. To provide expert knowledge and a ‘safe pair of hands’ for complex customer queries from across the business. To demonstrate excellent communication skills, both verbal and written, and handle all escalated complaints. You will be responsible for the day to day running of the Aftersales teams. The ultimate aim of this role is to make sure that we have the right people, processes, and culture in place within these teams so that they deliver a top-notch service that makes our customers go “cor!”.
- Department:
- Customer Experience
- Location:
- Nuneaton, CV11 6RU
Trainer - Maternity Cover
Trainer (Maternity Cover) At Loaf we make insanely comfy sofas, beds and other laid-back wares that help people lead happier, more relaxed lives. It therefore stands to reason that we need lots of fabulous, talented Loafers to help us get this right. We’re in the process of opening a new facility in Nuneaton – our “Loaf Academy”. We’re going to use the Academy as a training hub and we’re locating our second call centre there. Training is big part of what we do at Loaf and we’re looking for someone to step into our current Training Manager’s shoes whilst she’s off on mat leave and deliver really fabulous, Loafy training.
- Department:
- HR / People
- Location:
- Nuneaton
Warehouse Manager
This role will be to oversee all aspects of the of returns, QC and Swatching teams in our busy distribution centre, under the guidance and supervision of the Head of Quality Assurance. The main purpose of this team is to process all returns efficiently recovering as much value as possible from the returned stock. The team will also inspect the quality of inbound deliveries and customer QC escalations. The team will also manage the pick and packing of customer swatch requests and spare parts in line with set SLA’s. This role will also require the Loaf Warehouse Manager to oversee and monitor the agreed Wincanton Standard Operating Procedures.
- Department:
- Warehouse
- Location:
- Nuneaton