A whole lot of love goes into ensuring each of our rug
floor-fillers is unique and beautiful. To keep your new rug looking
gorgeous forever, we've got one or two tips for looking after
Keeping it tip-top
- Our rugs are handmade using the finest quality wools and should
therefore sustain normal wear and tear (and by 'normal', we mean it
probably won't survive being trampled by a herd of
- If you find the odd loose thread, just snip it off with nice,
sharp pair of scissors. If it looks a little fluffy when you first
roll it out, that's just excess fibres that are easily removed with
a quick hoover.
Things to avoid...
Direct sunlight. Try to keep your new rug out of really sunny
spots to avoid colour fading.
Cleaning it up
If someone spills something (the horror!) simply use a
wool-friendly carpet cleaner and blot the stain with a clean cloth
(no rubbing though, please!). If it's a real toughie, we recommend
you get the professionals in.
Download our PDF guide for rugs.
A few pointers about our fabrics
- Most of our fabrics are woven from natural fibres and colours
may differ ever so slightly from one batch to another. This is
normal and part of what makes them unique and lovely. Rest assured
though that all our suppliers carry out ongoing visual checks to
ensure that nothing too extreme gets through the net.
- Our fabrics will sustain normal wear and tear.
- All our lovely upholstered products conform to the very strict
UK standards for domestic fire retardancy.
- From time to time our sofas may have a slight chemical smell
when first delivered. This comes from the special flame retardant
coating used to treat and protect our sofas. This is normal and the
smell will soon disappear within a couple of days, although in very
rare cases it can take up two weeks.
- One thing worth noting is that viscose (which is in some of our
linen fabrics due to domestic UK fire regulations) is a totally
natural material originating from plants and trees.
Download our PDF guide for upholstery.
For any stains or dirt, we recommend you have them
professionally cleaned by a certified company who will come to your
house. They will see the symbol which
will tell them which chemical wash and method to use. The little
bar under the circle reminds them that our products need to be
treated with a milder process (than standard) to stop any pesky
Our fabrics don't much care for the sun so keep them out of
direct sunlight or heat.
If your sofa is fitted with removable covers, please don't put
them in your washing machine. Beautiful fabrics need a little love,
so walk them down to a specialist dry cleaner if they get
If you've gone for one of our lovely leather pieces, be sure to
look after it. Our leather doesn't like belt buckles and sharp
objects, neither does it really care for the sun so keep it out of
direct sunlight or heat. Blot (never rub) spillages with a dry
absorbent cloth and please, please, please don't use saddle soap or
any other speciality cleaning products.
Keeping it tip-top
- Although our Perfect and Muffin Top mattresses do not need to
be flipped over every few months, they should be "rotated" every
few weeks so that the head end becomes the foot end. This is
especially important in the first few weeks of use when the snug
top layer begins to settle. Failure to do this could result in
uneven dips appearing.
- Our Top Dog and Spare Room mattresses need flipping once a week
for the first 3 months and then once a month thereafter for
- We also strongly recommend the use of one of our mattress
protectors not just for maximum comfort, but to protect your
mattress from spoiling. You should not put anything wet or damp in
direct contact with the mattress.
One more thing...
Our mattresses contain lovely natural fillings like wool which,
like a good pair of shoes, will slightly alter to fit the contours
of your body where you have been lying on it. This process is known
as natural settlement and is entirely normal. Because we are
obsessed with offering amazing products which will make you happy
our Perfect Mattress has a layer of supportive man-made fibre just
above the springs to encourage all the natural layers above to
bounce back after use. That way you get all the support you need
without compromising the breathability provided by all that lovely,
natural goodness. We really hope you will enjoy this obsessive
attention to detail and that you will enjoy your mattress for years
Should your bed develop a squeak, check the bolts and retighten
Please note that when there is no mattress on our ottoman beds,
there is the possibility that the metal frame can spring upwards.
This is what it's designed to do, but you should take care and make
sure your chin doesn't get in the way! To ensure you get many years
of use out of the lifting mechanism and that it doesn't bend from
incorrect use, you should place one hand either side of the centre
of the metal frame (as you face the bed head-on from the footboard)
and then gently lift upwards. These mechanisms undertake huge
force, so a little TLC over the years will keep the bed doctor away
- and save you some money! Most bed companies never tell you about
this and then try and charge you a load more money to replace the
mechanism a few years later once it starts to bend. So as well as
mentioning it here we've also written about it clearly in our
instructions which come with your bed. And finally, the lifting
mechanism is only tested using our own mattresses. We strongly
recommend you use our mattress (we're not trying to bleed you dry
here, we promise!) as we cannot guarantee that the lifting
mechanism will work with other ones.
All of our sofas, beds and mattresses are designed and tested to
comply with domestic use UK fire regulations only.
Follow the above and you'll be alright.
With love and thanks,
Charlie & The Loafers x