RETURNS FOR MEDIUM ITEMS
(Coffee tables, footstools, mirrors and other middle-sized
If you're not 100% happy (we're pretty sure you will be) you can
return your items within 14 days - with no questions asked and no
hard feelings either! Simply:
- Give us a call on 0203 141 8300 or visit loaf.com/returnmystuff to
request a return within 14 days of accepting your delivery.
- We will issue you with a (boring but important) Sales Return
- Please wrap your item as securely as possible so that
everything is tickety-boo when it arrives back at our
- Remember to write your Sales Return Number on the outside of
your parcel. This will help us to speed up your refund.
- We'll arrange a collection from your address on a day that
suits (Monday - Friday).
Once you have returned your item we will refund you in full -
including the delivery costs if you are returning your full order.
RETURNS FOR LARGE ITEMS
(Sofas, beds, kitchen tables and other large handmade
If you're not 100% happy (we're pretty sure you will be) simply
give us a call on 0203 141 8300 or visit loaf.com/returnmystuff within
14 days of accepting your delivery.
We'll arrange to collect your loafing wares and refund you in
full - including the delivery costs if you are returning your full
HOW COVID-19 IS CURRENTLY AFFECTING OUR COLLECTION
In response to the current nationwide lockdown and to protect
the health and safety of our customers and our crew, we have
temporarily paused our disassembly services. This means that when
we collect a large item from you, you will need to disassemble this
item before our delivery crew arrives. This primarily applies to
beds, wardrobes and kitchen tables. Don't worry though, our things
are super simple to disassemble. However, if you'd prefer to hold
off your return until our disassembly service has resumed then
that's not a problem either!
RETURNS FOR MATTRESSES
We're giving you 100 nights to fully test out your Loaf
mattress. There's no need to keep it in its protective wrapping -
sleeping on plastic isn't much fun!
To arrange a return or exchange, simply give us a call on
0203 141 8300 or visit loaf.com/returnmystuff within
100 nights of accepting your mattress delivery. We'll take care of