No-quibble returns

Returns for gifts

Good news! If you're mulling over a Christmas gift then here's another good reason to order now - we've extended our returns period for our teeny and small items.

Teeny and small items ordered online by 19th December and purchased in Shacks by 24th December can be returned or exchanged until 31st January 2025.

Items eligble for extended returns include: slippers, socks, mugs, trays, quilts, blankets, hot water bottles, cushions, storage baskets, pillow cases, duvet covers, fitted sheets, seat pads, table lamps, runners, round mirrors and small dog beds.

Returns for takeaway items

(Things that can be bought and taken away from our Shacks)

You can give us a call on 0203 141 8300 or visit loaf.com/returnmystuff to request a return. We'll then get cracking with the following next steps:

1. We will issue you with a (boring but important) Sales Return Number.
2. Our carrier DPD will also email you with a returns label to print out.
3. Please wrap your item as securely as possible so that everything is in perfect nick when it arrives back at our warehouse.
4. Stick the DPD return label on top of your package and take it to your nearest DPD Pickup Shop. With 2,500 locations to choose from you won't have to travel far.

Once you have returned your item we will refund you in full. No worries!

Returns for teeny and small items

(Teeny: Mugs, throws and candles)

(Small: Lamps, side tables, bed linen and other small squishy things)

Simply:

1. Give us a call on 0203 141 8300 or visit loaf.com/returnmystuff to request a return within 14 days of accepting your delivery.
2. We will issue you with a (boring but important) Sales Return Number.
3. Our carrier DPD will also email you with a return label to print out.
4. Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.
5. Remember to write your Sales Return Number on the outside of your parcel. This will help us to speed up your refund.
6. Then stick the DPD return label on top of your package and take it to your nearest DPD Pickup Shop. With 2,500 locations to choose from you won't have to travel far.

Once you have returned your item we will refund you in full - including the original delivery costs if you are returning your full order. Easy!

Returns for medium items

(Smaller coffee tables, footstools, mirrors and other medium-sized items)

If you're not 100% happy (we're pretty sure you will be) you can return your items within 14 days - with no questions asked and no hard feelings either! Simply:

1. Give us a call on 0203 141 8300 or visit loaf.com/returnmystuff to request a return within 14 days of accepting your delivery.
2. We will issue you with a (boring but important) Sales Return Number.
3. Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.
4. Remember to write your Sales Return Number on the outside of your parcel. This will help us to speed up your refund.
5. We'll arrange a collection from your address on a day that suits (Monday - Friday).

Once you have returned your item we will refund you in full - including the delivery costs if you are returning your full order. Easy!

Returns for biggish items

(Armchairs, single mattresses, larger coffee tables, and other biggish items)

We're pretty sure you'll love your new loafing machine. But if for any reason you change your mind, simply give us a call on 0203 141 8300 or visit loaf.com/returnmystuff within 14 days of accepting your delivery and we'll arrange to collect your loafing wares from you - easy! Just a heads-up, a £29 collection fee will be charged and the original delivery cost won't be reimbursed.

We take every care to make sure our wares reach you in perfect nick but in the unlikely event that something isn't quite right with your order, we're here to help. If your loafing machine arrives faulty or damaged in any way, we'll collect it and refund you in full or arrange a repair or a replacement. Simply give us a call on 0203 141 8300 or visit loaf.com/returnmystuff and we'll sort it out pronto!

Returns for large items

(Sofas, beds, kitchen tables and other large handmade items)

We're pretty sure you'll love your new loafing machine. But if for any reason you change your mind, simply give us a call on 0203 141 8300 or visit loaf.com/returnmystuff within 14 days of accepting your delivery and we'll arrange to collect your loafing wares from you - easy! Just a heads-up, a £49 collection fee will be charged and the original delivery cost won't be reimbursed.

We take every care to make sure our wares reach you in perfect nick but in the unlikely event that something isn't quite right with your order, we're here to help. If your loafing machine arrives faulty or damaged in any way, we'll collect it and refund you in full or arrange a repair or a replacement. Simply give us a call on 0203 141 8300 or visit loaf.com/returnmystuff and we'll sort it out pronto!

Returns for mattresses

We're giving you 100 nights to fully test out your Loaf mattress. There's no need to keep it in its protective wrapping - sleeping on plastic isn't much fun!

To arrange a return or exchange, simply give us a call on 0203 141 8300 or visit loaf.com/returnmystuff within 100 nights of accepting your mattress delivery. We'll take care of the rest!