Shack Assistant - Bristol

Here at Loaf we make insanely comfy sofas, beds and other laid-back wares that help people lead happier, more relaxed lives. We're looking for a customer focused Shack Assistant to join us in Bristol. You'll be helping our Shack team to wow our customers and make them go "Cor"!

The Job

• Work with fellow Loafers and other teams around Loaf as one team - brings a positive energy to work

• Understand and adhere to the Loaf SHACKS sales policies - deliver a customer experience that is warm, friendly, knowledgeable and professional

• Make sure you have amazing, up to date product knowledge. Attend regular training sessions and pro-actively keep your product knowledge up to date. e.g. by reviewing the Loaf website

• Give our customers the confidence to make informed decisions with your honesty and amazing product knowledge

• Understand customer order processes to make sure orders are placed within guidelines and ensuring every detail is correct

• Pro-actively feedback on actions that could be taken to improve the Shack layout / placement of products and help drive sales

• Understand and adhere to the Shack standards training, including making sure all our displays are in line with VM guidelines

• Understand and adhere to all H&S requirements

What we're looking for

• Previous experience within a customer service role, ideally within furniture, homewares or fashion - something where you've had the chance to offer customers advice and an honest opinion

• First class communication and listening skills

• The ability to work independently and show initiative

• Excellent attention to detail

And what about you? You'll need to be warm and friendly, curious, and able to deliver the knowledgeable and professional experience we offer all of our lovely Loaf customers.

What we offer

• 33 days holiday (inclusive of Bank Holidays) increasing by 1 day for every year of service up to a maximum of 36

• Staff and friends and family discount

• Healthcare Cash Plan

• EAP Programme

• Other discounts for shopping

• Cycle to Work Scheme

• Half a day for Christmas shopping

• Death in service - 4 times annual salary

What's it like working at Loaf?

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Nuneaton in the first instance.