This is a part-time role, working 20 hours per week, within our Edinburgh Shack, creating an amazing customer experience for all our Loaf visitors.

Some of what the job involves:

• Ensure tiptop product knowledge and understanding of our brand at all times
• Consistently provide helpful and informed service with confidence and clarity
• Process orders on our systems, providing delivery, 'will it fit' and lead time advice
• Recommending "up-sell" products
• Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
• Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
• Help to maintain a safe and healthy work environment
• Be passionate about the Loaf brand and our products

What we'd like you to bring to the table:

• Previous experience in customer facing roles
• The ability to work independently and to take responsibility and be accountable for your actions
• Excellent attention to detail
• Confidence and common sense
• A great team player with the ability to promote and help build a positive work environment
• Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours

Some of our benefits:

• 33 days holiday (inclusive of Bank Holidays) increasing by 1 day for every year of service up to a maximum of 36
• Staff and friends and family discount
• Healthcare cash plan
• EAP programme
• Other discounts for shopping
• Cycle to Work scheme
• Death in Service - 4x annual salary
• Half day Xmas shopping day plus a voucher
• Refer a Loafer

What's it like to work at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of all that we do, striving for better, more efficient ways to make that work.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey