Team Leader - St Albans (3 months FTC)

Working across four functional areas, you will have the following roles and responsibilities within your Shack.

The Job

• Undertake compulsory training and refreshers as required

• Work with fellow Loafers and other teams around Loaf as one team - brings a positive energy to work

• Train Shack Assistants in all areas of their role

• Support the Shack Manager with recruitment and onboarding

• Offer day to day guidance, coaching and support to the team including holding 1:1s

• Understand and adhere to the Loaf SHACKS sales policies - deliver a customer experience that is warm, friendly, knowledgeable and professional

• Make sure you have amazing, up to date product knowledge. Attend regular training sessions and pro-actively keep your product knowledge up to date. e.g. by reviewing the Loaf website

• Give our customers the confidence to make informed decisions with your honesty and amazing product knowledge

• Listen to customer feedback, make suggestions for improvements and escalate to the Shack Manager where necessary

• Be responsible for the delivery of an amazing customer experience, working together with the rest of the Shack team

• Maintain an awareness of daily and weekly sales targets and how your shack is performing against these. Make suggestions for improving sales

• Review sales reports and weekly / monthly trade feedback. Compare product sales compared to last week / last year / other Shacks

• Understand customer order processes and make sure orders are placed within guidelines and ensuring every detail is correct

• Keep up to date with best-selling products

• Review feedback from other Loafers and make suggestions on actions that could be taken to improve the Shack layout / placement of products, optimising performance

• Understand and adhere to the Shack standards training, including making sure all our displays are in line with VM guidelines

• Manage processing and sorting of deliveries

• Manage and take accountability for stock takes

• Pro-actively check room sets, adjusting as necessary

• Understand and adhere to all H&S requirements

• Deputise for the Shack Manager

• Act as a keyholder for the Shack, including training in First Aid and Fire Marshalling

• Understand and adhere to all H&S compliance, management and reporting

• Regular floor walks and checking in with the team on tasks for the day

• Represent the Shack at offsite events, e.g. product launch training

• Provide cover to other Shacks as necessary

What we're looking for

• Previous experience within a customer service role, ideally within furniture, homewares or fashion - something where you've had the chance to offer customers advice and an honest opinion

• Experience of team management would be an advantage

• Good numeracy skills

• First class communication and listening skills

• The ability to work independently and show initiative

• Excellent attention to detail

What we offer

• 33 days holiday (inclusive of Bank Holidays) increasing by 1 day for every year of service up to a maximum of 36

• Staff and friends and family discount

• Healthcare cash plan

• EAP programme

• Other discounts for shopping

• Cycle to Work scheme

• Death in Service - 4x annual salary

• Half day Xmas shopping day plus a voucher

• Refer a Loafer

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome, in a place where we can all be ourselves.

We'd love you to join us on our journey

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you.