Assistant Manager

We're on the look out for a customer-focused Assistant Manager to lead our merry band of Loafers selling stonkingly nice furniture. You will be responsible for managing the Shack and wowing our customers with the most cracking service possible.

Key Responsibilities:

Sales:

  • To welcome and engage in conversation with every Shack visitor
  • Ensure tiptop product knowledge and understanding of the brand at all times in order to portray the Loaf culture and deliver expertise to our customers
  • Consistently provide helpful and informed service
  • Aid customers with their selections and provide honest opinions and styling advice when required
  • Process cash and card transactions
  • Assist customers with processing orders on line
  • Uphold our Cor! Values and adhere to the Loaf Sales Policy

Shack:

  • Implement and maintain the Loaf image to the highest standard by adhering to the Shack Retail Guidelines
  • Ensure visual presentation is upheld with the care you would give to your own home
  • Actively rotate stock with consideration of Loaf's most commercial products, to keep showroom fresh and exciting involving VM leads where necessary.
  • Undertake replenishment and management in an efficient and timely manner
  • Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
  • Maintain a safe and healthy work environment
  • Have an awareness of store and stock security requirements
  • Inform the relevant manager as and when any showroom or product maintenance is required

General:

  • To have a passion for the Loaf brand and product
  • Work effectively within the team and alongside showroom managers
  • Ensure all feedback from customers is passed on in a constructive manner

Management Responsibilities:

  • Resolve tricky customer queries and concerns to ensure customer satisfaction, escalate to the Shack manager when necessary
  • Inspire and support the team to provide the best Loaf experience, to directly impact sales
  • Observe and mentor the team, to capably provide feedback for improvement and development
  • Achieving Shack targets, budgets and goals with the Management team
  • In conjunction with Manager assess Shack performance via sales and footfall statistics to identify opportunities for growth
  • Recognising factors that drive sales and developing strategy to capitalise on these
  • Deliver training and product updates clearly & effectively to the team, identify when training is necessary
  • Effectively delegating and overseeing Loaf daily tasks
  • In conjunction with the Manager maintain and set staff rotas
  • Opening & closing Shack premises and recording staff attendance, absence etc
  • Assuming responsibilities of the Shack manager in their absence

Skills and Attributes:

Essential:

  • Proven previous experience within customer facing roles
  • Strong interpersonal skills with excellent communication and listening skills
  • Demonstrable passion for the Loaf brand
  • The ability to work independently and show initiative
  • The ability to take responsibility and be accountable for your actions
  • Excellent attention to detail
  • Confidence and common sense
  • Excellent motivation and people management skills
  • Proven experience leading others within a team
  • Conscientious and diligent with focus on details and regard for the bigger picture
  • Organisational skills with the ability to be flexible to change
  • Demonstrate commercial awareness and passion for the Loaf brand
  • A great team player with the ability to promote and help build a positive work environment
  • Ability to support Management in communicating and realising shared vision for the Shack
  • Flexibility and availability to work at one or both of our showroom locations during our Monday to Sunday opening hours

Desirable:

  • Previous sales experience, including working towards commercially set targets
  • An awareness of the market, Loaf's customer base and competitors
  • The ability to identify areas for improvement from varying sources and convey these effectively and positively to the team
  • Previous supervisory or managerial experience

Expect a forward-thinking, friendly bunch committed to building a wicked company with brilliant people. Get in touch...

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect Loafer and a copy of your CV.

Due to the volume of applications, we regret that only successful candidates will be contacted within 2 weeks of application date.