Scheduling and Planning Assistant - MAT COVER

At Loaf we make insanely comfy sofas, beds and other laid-back wares that help people lead happier, more relaxed lives. We are looking for a brilliant Scheduling and Planning Assistant to support the CX Operations Manager to monitor and maintain workforce planning systems. You will be expected to create schedules and holiday planners, maintain team information and submit payroll forms.

KEY RESPONSIBILITIES

  • CX Team Scheduling across both Sites
  • Holiday Block Calendars
  • Manage end of month payroll calculations for CX teams
  • Regularly updating the wider business about changes within the CX teams (Dicki posts,Weekly newsletter)
  • Assisting organising team events
  • Maintain team sheet with current headcounts
  • Timely/accurate updates of staffing records - rotas,sick/absence
  • Reporting on Attrition and Attendance and Leaver Forms
  • Updating the master tracker daily with starting and finishing stats
  • Order surprise and delight gifts for customers
  • Provide general administrative support for CX teams

ESSENTIALS

  • Call centre Scheduling / workforce management experience experience
  • Strong computer skills including Microsoft Office and databases
  • Knowledge of relevant regulatory requirements
  • Data collection, management and analysis
  • Communication skills - verbal and written

SKILLS & ATTRIBUTES

  • Highly organised with a brilliant attention to detail
  • A real can-do attitude with a willingness to just get on with the job and make great things happen
  • A natural instinct to do right by people and go the extra mile for them
  • Comfortable using systems and technology and clued up using Excel and Computers
  • A team player who's flexible and prepared to muck in where needed

And, most importantly of all, you absolutely must be an all-round good egg, with a real can-do attitude and a willingness to get on with the job and make great things happen.

If this is you, don't delay, contact us today!

In return you can expect a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.

If you think you fit the bill then apply now with a covering letter explaining why you think you are the perfect Loafer, plus a copy of your CV so we can check you out properly.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We'd love you to join us on our journey.