Product Recall: Raindrop Wall Light
IMPORTANT SAFETY WARNING: Product recall
Date of recall: 28th February 2020
We urge customers who have a RAINDROP wall light to immediately stop using it and contact Loaf to arrange the replacement of the product.
The safety of our customers is very important to us. Loaf is recalling all RAINDROP wall lights due to a potential risk. Our testing has found that cables can become damaged over time and lead to the metal body of the light becoming electrically live creating a potential safety hazard.
Ref: Raindrop Wall Light (Model No: IO514107)
This product was sold through the Loaf website, brochures and our Shacks from September 2018 to June 2019.
Please contact our customer experience team on 0808 169 9968 or email [email protected] quoting RAINDROP, so that we can arrange the replacement of the product.
Our telephone opening hours are:
Monday to Friday
9:30am - 6:00pm
10:00am - 5:00pm
10:00am - 4:00pm
We thank you for your co-operation and are very sorry for any inconvenience or disappointment this product recall may cause you.
How did this happen?
When we launched the products, we relied on testing and certification provided by an internationally recognised laboratory. Following a report of a fraying cable we retested the item with a different UK-based laboratory who confirmed the defect.
What is the cause of this specific issue?
The spherical pivot joint used for repositioning the wall light can, over time, damage the electrical cable inside it. Through use the cable can become damaged and this can lead to the body of the wall light becoming electrically live creating the potential for electric shock
What action is Loaf taking to ensure this doesn't happen with future products?
In addition to initial testing completed in the country of origin when a product is produced, we will also have all our light products tested on an annual basis. We will also carry out spot checks above and beyond recognised industry norms.
How do I return the wall light?
Please contact our customer experience team on 0808 169 9968 or email [email protected] One of our team will arrange for the replacement and return of the product and answer any questions you may have.