FAQ

How do I keep my mattress in good condition?

Mattresses that contain generous amounts of upholstery fillings tend to 'settle' naturally. This settlement will be more noticeable in areas under the most body weight. This is quite normal and should not cause concern. Top tip - remember to turn and rotate your mattress as advised to help the fillings settle evenly.

Why doesn’t my mattress fit my divan or bedstead correctly?

All hand crafted mattresses can vary in size from one to another. A variation of +/- 2cm is normal and is not considered a fault. Also during storage and transit the springs can nestle into each other, temporarily reducing the width or length. The mattress should regain its natural dimensions with use over the first 6-12 weeks.

Can my mattress be used on a bedstead?

Your new Loaf mattress is suitable for use on a bedsteead, as long as the gap between the bedstead slats is no greater than 7cm (2.75"). A wider gap could affect the comfort of and even damage your new mattress.

Tips and Tricks

  • Rotate your mattress regularly: This will keep it in pristine condition and will allow for even filling settlement and comfort. A heads up, our pocket sprung mattresses are heavy so we advise that turning, rotating or moving the mattress be a two-person job! Some of our mattresses have handles to assist with this.
  • We recommend rotating our Muffin Top, Perfect, Kids and Spare mattresses every two weeks (no need to flip) to keep them at their Loafy best.
  • Our Top Dog mattress should be rotated every two weeks. It also has two sleeping sides, so we suggest flipping it once a week for the first three months and then once a month thereafter, to keep it in tip-top condition.
  • The mattresses on our sofa beds are double-sided so flip and rotate them regularly for even wear to both sides.
  • Use a mattress protector: We also strongly recommend using one of our mattress protectors, not just to maximise comfort, but to protect your mattress from any damage or discolouration. A heads up that any stains will void your 10-year guarantee.
  • Don't fold your mattress: The spring unit inside your mattress could be damaged and the tufts may pull through the cover if it is bent or rolled. As well as invalidating your guarantee, it won't be as comfy.
  • No trampolining, please: Jumping on the mattress can damage the cover, springs and divan.
  • Don't use your mattress on old divans: This will affect the comfort and even damage your new mattress.
  • Don't sit on the edge of your mattress: Sitting on the edge for prolonged periods causes compression of the mattress fillings and damage to mattress walls.
  • Clean your mattress regularly: Your new mattress should be brushed every month to keep it fresh. If you have a tufted mattress we advise you pay particular attention to the tuft buttons, as dust tends to settle there.

Need more help?

If you can't find what you're looking for, feel free to contact us or give us a call on 0203 141 8300.