A few things to know about our rugs
- Our rugs are handmade using the finest quality wools and natural fibres, so should sustain normal wear and tear caused by day-to-day life.
- Our rugs aren't designed for outdoor use.
- As our rugs are made from natural materials, they may have an odour when you first roll them out. This will fade after a few weeks.
- If it looks a little fluffy when you first roll it out, that will just be excess fibres. They can be easily removed by hoovering without a brush roller.
Quick care tips
Keep away from direct sunlight and moisture: Exposure can result in fading and discolouration.
Hoover regularly: This will keep your rug in tip-top condition. Avoid using a rotary brush as it can pull up the fibres and make the surface look fuzzy.
Snip, don't pull, loose threads: If you find the odd loose thread, just snip it off with a nice, sharp pair of scissors. Tuck any loose ends back into the weave to prevent fraying.
Rug types
Jute rugs
Avoid beating your jute rug, as this can damage and loosen the natural fibres. Try not to get it wet, never wet shampoo or steam clean. If a spill occurs, blot immediately and repeatedly with a clean, dry cloth to absorb as much liquid as possible. To help remove any remaining residue, sprinkle salt or bicarbonate of soda over the area to draw out moisture from the fibres. Once fully dry, vacuum thoroughly. Repeat if necessary.
Wool rugs
To clean your wool rug, use a carpet cleaner and blot stains with a clean cloth (no rubbing please). If it's a really stubborn stain, we recommend you get the professionals in. Bobbly, loopy textured rugs and plush pile rugs are not suitable for use with wheeled furniture as the wheels are likely to catch the rug fibres and damage the rug. If you are using the rug in areas where wheeled furniture like office chairs we recommend purchasing a flatter tightly woven rug.
Linen and sheepskin rugs
If you do spill something, spot-clean as soon as possible, using a clean cloth to soak up spills by blotting (not rubbing) the area.
Need more help?
If you can't find what you're looking for, feel free to contact us or give us a call on 0203 141 8300.