Overview of Wincanton delivery service
We use Wincanton as our delivery partner for all shipments that
require a 2-man crew and a larger vehicle. All Wincanton crew are
trained on how to handle our products. Outside of lockdown,
Wincanton delivery crews will deliver to the room of your choice,
assemble your product and remove the packaging.
Our delivery crew continues to deliver large 2-man items (e.g.
sofas) to your room of choice. However, in response to the current
nationwide lockdown, we have taken the decision to temporarily
pause our assembly service. This means we will not be able to
assemble large items like beds and wardrobes and, because of this,
we won't be able to take away the packaging either. But if you have
ordered an item that requires assembly then please do not worry!
Our furniture is super simple to assemble. And the instructions
will be provided inside the packaging.
They won't unpack any small or medium things they've delivered
and they'll ask you to hang onto the packaging from these goodies
(in case you decide to send stuff back)!
Health and safety is our top priority. To protect against
COVID-19, our delivery crew adhere to the very strict social
distancing guidelines released by the British Retail Consortium
while in your home. To ensure the safety of our customers and
delivery chaps all crews will be provided with hand sanitiser,
sanitising wipes and PPE. The transport crews will be planned in a
consistent partnership and vehicle while social distancing is in
place. If requested to do so the crews will wash their hands on
entry and exit of the customers home. DPD and Parcelforce (who
deliver small and medium things for us) continue to offer safe,
non-contact delivery to your doorstep, as normal.
Wincanton delivers Monday to Friday between 7am and 7pm.
Wincanton will contact you directly to book a delivery date. You
will also receive a text message/email 48 hours prior to your
delivery to advise you of your 2-hour delivery window.
What happens if all your items are in stock at point of
If your order is being delivered by Wincanton and all your items
are in stock at the point of sale, you'll be contacted within a few
days to book your delivery.
How soon can you deliver?
While we usually deliver within 12 working days of the items
arriving in our warehouse, some deliveries are currently taking up
to 21 working days. This is due to very high demand and while it's
not as quick as we usually like, we're confident it will be worth