Wincanton

Overview of our Wincanton delivery service

We use Wincanton as our delivery partner for all shipments that require a 1-2-man crew and a larger vehicle. This includes delivery of all our biggish and large items. All Wincanton crew are trained on how to handle our products.

If you've ordered a large delivery item (like a sofa, double mattress, bed or wardrobe), our Wincanton delivery crews will deliver to your room of choice, assemble your product and remove the packaging.

For biggish delivery items (like single mattresses, armchairs and larger coffee tables), our delivery crew will deliver safely to your doorstep only and leave for you to unpack. (For biggish items, you don't need to worry about holding onto any packaging, in case you need to return.)

If you've ordered any teeny items (like mugs, candles, throws), small items (like lamps and side tables) or medium items (like mirrors and smaller coffee tables) on the same order, these will be delivered at the same time. They won't be unpacked by our delivery team and you'll be asked to hang on to the packaging for these, just in case you decide to send them back.

Wincanton delivers Monday to Saturday between 7am and 7pm. Wincanton will contact you directly to book a delivery date. You will also receive a text message/email 48 hours prior to your delivery to advise you of your 2-hour delivery window.

What happens if all your items are in stock at point of purchase?

If your order is being delivered by Wincanton and all your items are in stock at the point of sale, you'll be contacted within a few days to book your delivery.

How soon can you deliver?

We usually deliver within 12 working days of the items arriving in our warehouse.

What happens if your order contains a made-to-order item?

If your order is being delivered by Wincanton and contains an item that is being made to order, e.g. a sofa with a fabric of your choice, then you'll be contacted by Wincanton 21 days prior to your item(s) being ready for delivery.

Booking your delivery date in advance means that you have more time to prepare for your delivery and gives you greater visibility of when you can next expect contact after you place your order.

What happens if not all items are in stock at point of purchase?

If your order is being delivered by Wincanton and contains any item that is currently out of stock (including smaller items, e.g. a lamp or side table), you'll be contacted by Wincanton 21 days prior to your item(s) being ready for delivery.

Got any questions?

If you have any questions, please give one of our Chatterboxes a buzz on 0208 968 8843 or email [email protected]. They are always up for a good chinwag.